For e-commerce brands
Your best customers never hear from a human. Fix that.
Acquiring a new customer costs five times more than keeping one, and your repeat buyers get the same automated email as everyone else. A handwritten card after the second order is the most surprising thing a DTC brand can put in a box - or a mailbox.
The moments that matter
Second-order thank-you
The moment a buyer becomes a repeat customer. Mark it like it matters, because it does.
Back so soon, Rosa? You officially have great taste.
VIP and top-spender notes
Your top 1% drives a third of revenue. They should know a human noticed.
A year of orders. The whole team knows your name now.
Win-back
A lapsed customer ignores your discount emails. A handwritten "we miss you" gets opened 99% of the time.
We miss you around here. The sourdough does too.
The napkin math
If a $4.45 card moves second-order customers to a third order even 5% more often, it pays for itself at almost any average order value.
The first card is on us.
Send one free card to yourself or a prospect. Feel the ink before you commit to anything.